Shipping & Returns
Shipping & Returns
We will be closed on 25th and 26th December for the Christmas holiday and 1st and 2nd of January for the New Year holiday. Any orders placed between the 24th and 26th December will be despatched on the 27th December and any orders placed between 30th December and 2nd January will be dispatched on 3rd January.
DELIVERY COSTS
Wonderland Models deliver throughout the UK and Overseas. We endeavour to dispatch orders within 48 hours of receipt. Orders will only be dispatched once payment has been received.
Orders are sent by DPD Local Courier (to mainland UK and Europe) and are usually received within 2 - 3 days, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible. If you haven't received you order within 5 days of receiving confirmation of despatch please contact us by telephone or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavour to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery.
Express orders must be ordered before 2pm for next day delivery. Express delivery couriers endeavour to deliver as fast as possible on a next working day service Monday to Friday. Our couriers do not deliver on weekends.
Express delivery orders placed between 2pm on Thursday and 2pm on Friday will be shipped on a Friday for delivery on the following working day which would be Monday. Similarly orders placed after 2pm on Friday will not be shipped until the next working day which is Monday for Tuesday delivery. If the Monday is a Bank Holiday then it will be shipped on Tuesday for Wednesday delivery.
We are currently using the new Predict & Follow My Parcel DPD Local service, please click this link for an in-depth guide.
CHARGES & OPTIONS
UK STANDARD SHIPPING
Total order value (including postage) up to £70 p&p £4.99 (delivery within 2-5 days)
Total order value (including postage) over £70 p&p £7.99 (delivery next working day) By Courier. Please be sure to give us your mobile phone number when ordering as DPD offer an email/text message option to enable you to receive notification of despatch and estimated delivery time. The express service requires a signature on delivery.
Heavy items will incur a surcharge which is added at the checkout. Non-mainland UK destinations attract a £6 surcharge for next day delivery. All Northern Ireland postcodes also attract this surcharge. Delivery to these destinations may be 2 days. We do not ship to PO Boxes and BFPO addresses, including Parcel Motel and other virtual addresses, but are hoping to be able to offer this service in the future.
These postcodes also require a £6 surcharge:
HS1-9
KA27
KW15-17
PA20
PA41-49
PA60-78
PH42-44
ZE1-3
BT (Northern Ireland) all £6 surcharge
IM Isle of Man all £12 surcharge
Guernsey and Jersey £12 surcharge
SHIPPING OF HEAVY, BULKY OR RESTRICTED ITEMS
As outlined above, all orders valued at less than £70 will normally be shipped on our standard service unless you request express shipping. However certain items we sell must be sent by this service, either because of their weight or bulk or because they are restricted items.
HEAVY OR BULKY ITEMS
Examples of these products are our wooden dolls houses, castles, farms and playmats, large scale plastic model kits, large radio control models, model railway and Scalextric sets and archery sets.
RESTRICTED ITEMS
Due to the methods used by the standard shipping service to ship parcels across the UK, they certain products cannot be carried. Amongst those prohibited or restricted products are the following items:
Lithium Polymer (LiPo) batteries and products containing them. This affects most of the radio control cars, aircraft and helicopters.
Toy Guns caps. These are classified as explosives.
Pressurised containers - This includes all aerosol paints, airbrush propellant and airbrush cleaners and air gun propellant canisters.
Flammable & Hazardous items - Many of the modelling accessories contain volatile solvents, including many paints, varnishes and adhesives etc.
For more information about prohibited and restricted products go to this section of the Royal Mail website:
http://www.royalmail.com/business/help-and-support/tell-me-about-prohibited-goods
INTERNATIONAL, MINIMUM RATE £18 PLUS ANY SURCHARGES
There is a minimum shipping charge of £18 for all overseas orders depending on your destination. You will therefore be charged whichever is the higher amount of £18 and the actual cost of shipping. For accurate overseas delivery costs please see the table below. This is the cost for any one parcel up to 31.5 Kg in weight and no more than 1.75 metres in length.
International deliveries are divided into Zones and different zones have different costs and delivery times